Returns & Exchanges
At Chase Protein, we stand by the quality of our nutrition products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are here to help with a straightforward return or exchange process.
Check Eligibility
Ensure your item is unopened and in its original packaging, or that you are within our 30-day 'First Taste' guarantee period for eligible protein powders.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Return
Securely pack the items in their original box, clearly marking the RMA number on the outside of the package to ensure faster processing.
Receive Refund
Once our warehouse receives and inspects your returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing