Frequently Asked Questions
Everything you need to know about fueling your performance with Chase Protein.
Where does Chase Protein source its ingredients?
We pride ourselves on transparency. Our protein is sourced from grass-fed cattle and organic plant-based origins, ensuring no artificial fillers or GMOs reach your shaker.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Are your products suitable for vegans?
Yes, we offer a dedicated range of plant-based proteins made from pea, rice, and hemp sources. Look for the 'Vegan' badge on our product pages.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened supplements. However, if your package arrives damaged or you received the wrong item, please contact us within 14 days for a replacement.
Do you offer international shipping?
Currently, we ship within North America and Europe. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I store my protein powder?
To maintain freshness and prevent clumping, store your protein in a cool, dry place away from direct sunlight. Ensure the lid is tightly sealed after every use.